If you are facing an issue with installing Zoom, it is possible that the anti-virus software is blocking the process. The anti-virus software on the device can block the installation of the apps that deem suspicious. Submit a request to Zoom Support and attach the installer.txt file.Ĭheck If Your Anti-Virus Software Is Blocking the Installation Go to C:/Users/Username/AppData/Roaming/Zoom, locate the installer.txt file, then copy it. If the issue persists, perform the following steps:
Once completed, download and reinstall Zoom. If prompted "Are you sure you want to uninstall Zoom?", click Yes. Select Zoom in the programs list, then click Uninstall. Alternatively, if View by is set to Large or Small icons, click Programs and Features. If Control Panel is set to Category view, click Uninstall a Program. In the Windows search bar, search for "Control Panel." To fix this issue, you must reinstall Zoom.
It's essential to identify the root cause of Zoom installation error code 10002 to resolve the issue effectively.įix the Source Link or Antivirus Software Issue Uninstall and Reinstall Zoom This issue can arise due to various reasons, such as inadequate disk space, outdated software, or incorrect system settings. If your macOS desktop client fails to perform an auto-update, it can cause Zoom installation error code 10002. This can cause Zoom installation error code 10002. However, sometimes it can falsely detect files that have been downloaded by the Zoom installer as a threat and quarantine them. A broken source link can occur due to various reasons such as network issues or server problems.Īntivirus software is designed to protect your device from malicious software.
The source link of the Zoom installer package may be broken, which could prevent the application from being downloaded correctly. Scenarios That Cause the Occurrence of This Error This error can result from various scenarios such as a broken source link of the Zoom installer package, antivirus software quarantining files that have been downloaded by the Zoom installer, and macOS desktop client failing to perform an auto-update. Zoom update error code 10002 is an error that can occur when trying to install or update the Zoom application on your device. It's worth noting that such issues are not uncommon, and Zoom's support website includes different error codes to help users who struggle with them. If you encounter difficulties downloading the Zoom application, there could be various reasons for it.
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